Subscription Cancellation and Refund Policy

1. Scope

This policy applies to fees charged for access to paid Crewfinder platform subscriptions and subscription features.

Crewfinder does not collect, hold, distribute, transfer or process funds on behalf of freelancers, companies, venues, suppliers, service providers, artists or other third parties. Payments relating to hiring, bookings and other commercial arrangements between users take place independently of Crewfinder.

2. Cancelling subscription renewal

Cancelling a paid subscription stops future renewal. Paid access continues until the end of the current paid billing period. The account then moves to the applicable Free plan.

When a paid Company selects Free, Crewfinder must first cancel future PayFast renewal. The Company keeps its paid entitlement until the end of the current paid billing period; Free is scheduled to apply after that time.

Cancelling an incomplete checkout is not the same as cancelling renewal of an active subscription.

3. General refund position

Subscription fees are generally non-refundable once the billing period begins. Crewfinder does not promise automatic or proportional refunds for unused time, account archive, cancellation or a move to Free.

Nothing in this policy limits a refund or remedy required by applicable law.

4. Refund review exceptions

A refund or other correction may be considered for:

• an applicable legal entitlement;
• a verified duplicate charge;
• a verified incorrect charge;
• a verified unauthorised charge;
• another exceptional case accepted after discretionary review.

Listing an exception does not promise that every request will result in a refund. Crewfinder may request information reasonably needed to verify the charge and requester.

5. Requesting review

Email admin@crewfinder.co.za with the Crewfinder account name, billing contact email, charge date, amount and the available PayFast or Crewfinder reference. Do not email a full card number, password, one-time PIN or card verification value.

Refund processing remains an administrative and provider process. Crewfinder does not currently provide an automatic self-service refund function. Processing time may depend on investigation, PayFast and the user's financial institution.

6. Duplicate, incorrect or unauthorised charges

Crewfinder will review the billing and provider records available for a reported duplicate, incorrect or unauthorised charge. The outcome may include correction, a provider refund request, additional verification or referral to PayFast or the relevant financial institution.

This policy does not remove any dispute or chargeback right available under applicable law.

7. Governing law

This policy is governed by the laws of the Republic of South Africa and the courts of competent jurisdiction in South Africa.

8. Operator and contact